Privacy Policy | Mini Splits USA®

This Privacy Policy explains how Mini Splits USA^® Inc. ("Mini Splits USA^®," "we," "us") collects, uses and protects your personal information when you visit www.buyminisplitsusa.com, call or text us, or use our services. We have offices in Wardensville, Inwood and Dry Fork, West Virginia.

What we collect

Information you give us: your name, phone number, email address, service address, and details about your home and your heating and cooling system.
Basic website usage statistics, such as pages viewed, collected with privacy-friendly analytics (Cloudflare Web Analytics). We do not use advertising or tracking cookies.

How we use it

To schedule appointments and comfort consultations.
To provide installation and service work.
To prepare quotes and estimates.
To help with financing applications that you choose to start.
To send appointment and service text messages and to call you about your requests and appointments.

Who we share it with

We share personal information only with service providers that help us run our business, such as Housecall Pro (scheduling and customer records), RingCentral (phone and text messaging), and payment and financing processors when you choose to use them. We may also share information when required by law. We never sell your personal information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Text messages

If you agree to receive text messages from us, we will send appointment and service texts as described in our SMS Terms. Reply STOP at any time to stop receiving texts. Reply HELP for help, or call us at (304) 246-3080.

Data security

We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your information and limit access to people who need it.

Data retention

We keep personal information as long as needed for service records and legal requirements.

Your choices

You can contact us at any time to ask to access, correct or delete your personal information. Call (304) 246-3080 or email [email protected].

Children

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date above.

Contact us

Mini Splits USA^® Inc.
Phone: (304) 246-3080
Email: [email protected]
Offices in Wardensville, Inwood and Dry Fork, West Virginia

* 12-Year Labor Warranty on Qualifying Installs: labor only, on new Mini Splits USA^® installs at the Standard package and above, at owner-occupied homes (including second homes and short-term rentals). Requires annual maintenance with Mini Splits USA^® or an active Protection Club labor subscription. See warranty terms.

* Lifetime labor plans are available through a paid Protection Club subscription with the Mini Split Doctors^® and apply only while the plan is active. Parts and conditions apply. See terms.

* Financing is for qualified customers, subject to credit approval by GoodLeap, Wisetack or their lending partners. Not all applicants qualify; rates and terms vary.

* Cold-Climate Heat Pumps: low-temperature heating capacity depends on the model, sizing and conditions. We’ll show you the published specs for the equipment we recommend.

* Short claims on this site are summaries. Your written proposal and agreement control.